Shipping Policy

Last Updated: October 12, 2026

Welcome to Kohelia! We are committed to providing a smooth, reliable, and convenient shopping experience for our customers across the United Arab Emirates (UAE). This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Shipping Destinations

Kohelia currently ships exclusively within the United Arab Emirates (UAE).

We deliver to eligible addresses across the UAE, including Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain, subject to courier service availability.

At this time, we do not offer international shipping outside the UAE.

2. Order Processing Time

Orders are generally processed within 24 hours after payment confirmation.

Business days exclude weekends and public holidays. During promotional events, holidays, or periods of high order volume, processing may take longer.

Once your order has been dispatched, you may receive a shipping confirmation with tracking details, where available.

3. Estimated Delivery Time

Our estimated delivery timeframe within the UAE is:

• Order Processing: 24 Hours

• Estimated Shipping & Delivery: 1–2 business days after dispatch

Delivery times are estimates and may vary depending on your location, courier availability, weather conditions, public holidays, or other circumstances beyond our control.

Remote areas may require additional delivery time.

4. Shipping Fees

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase.

Any available free-shipping promotions or special delivery offers will be communicated on our website or during checkout.

Please review the final order total carefully before placing your order.

5. Order Tracking

When tracking is available, Kohelia will provide tracking information by email or another available communication method after your order has been dispatched.

Please allow some time for tracking information to become active in the courier's system.

If you have not received tracking information or need help locating your order, please contact our customer support team.

6. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information, including their full name, phone number, building or villa number, street name, area, emirate, and any other details required for delivery.

Kohelia cannot guarantee successful delivery or accept responsibility for delays caused by incorrect or incomplete address information.

If you notice an error in your shipping details, contact us as soon as possible. We will do our best to assist before your order is dispatched.

7. Delayed or Unsuccessful Deliveries

Although we work to deliver orders within the estimated timeframe, occasional delays may occur because of courier issues, severe weather, public holidays, incorrect addresses, or other unexpected circumstances.

If a delivery attempt is unsuccessful, the courier may contact you to arrange another attempt or provide further instructions.

If your order appears delayed or has not arrived within the estimated delivery period, please contact Kohelia so we can help investigate the issue.

8. Damaged, Missing, or Incorrect Items

Please inspect your order upon delivery.

If you receive a damaged, defective, incorrect, or incomplete item, contact us as soon as possible with your order number, a description of the issue, and clear photographs where applicable.

We will review your request and assist in accordance with our applicable Return and Refund Policy and consumer protection requirements.

9. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders, depending on the payment methods offered at checkout.

If COD is available, please ensure that someone is available at the delivery address to receive the order and make the required payment.

Available payment methods and any applicable conditions will be displayed during checkout.

10. Contact Us

If you have any questions about our Shipping Policy, your order, or delivery arrangements, please contact us through the contact information provided on the Kohelia website.

Brand: Kohelia
Shipping Region: United Arab Emirates (UAE) only

We appreciate your trust in Kohelia and thank you for shopping with us!