Welcome to Kohelia! We want to make your online shopping experience easy, convenient, and enjoyable. Below, you'll find answers to common questions about orders, shipping, payments, products, and returns.

1. What is Kohelia?

Kohelia is an online shopping destination offering a wide range of everyday products, including kitchen appliances, electronics, health and wellness items, beauty products, home décor, automotive accessories, jewelry accessories, and more.

2. Where does Kohelia deliver?

We currently deliver exclusively within the United Arab Emirates (UAE), subject to delivery service availability in your area. We do not currently offer international shipping outside the UAE.

3. How long does delivery take?

Orders generally require 24 Hours for processing, followed by an estimated 1–2 business days for delivery after dispatch.

4. How much does shipping cost?

Shipping fees, if applicable, will be displayed at checkout before you complete your purchase. Any available free-shipping offers or promotions will be communicated on our website or during checkout.

5. How can I track my order?

If tracking is available for your shipment, we will provide tracking information after your order has been dispatched. Please allow some time for the tracking details to become active.

If you need help locating your order, contact our customer support team using the contact details provided on our website.

6. What payment methods do you accept?

Available payment methods will be displayed at checkout. Depending on availability, these may include online payment options or Cash on Delivery (COD).

Please check the checkout page for the payment methods currently supported by Kohelia.

7. Is Cash on Delivery (COD) available?

Cash on Delivery may be available for eligible orders in selected UAE locations. If this option is supported, it will appear during checkout. Please follow the instructions provided when placing your order.

8. Can I change or cancel my order?

If you need to change or cancel an order, contact us as soon as possible with your order number. We will do our best to assist you before the order is processed or dispatched.

Once an order has been shipped, cancellation or modification may no longer be possible.

9. What should I do if I receive a damaged or incorrect product?

If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible. Include your order number, a description of the issue, and clear photographs where applicable.

We will review your request and assist according to our Return and Refund Policy.

10. Can I return or exchange a product?

Return and exchange eligibility depends on the product and the conditions outlined in our Return and Refund Policy. Please review that policy before submitting a request.

Contact our customer support team for instructions on how to proceed with a return or exchange.

11. Are all products available for immediate delivery?

Product availability may vary. If an item becomes unavailable after you place an order, we will make reasonable efforts to contact you and explain the available options.

12. How can I contact Kohelia?

If you have questions about a product, order, payment, or delivery, please visit the Contact Us page on our website to find our available customer support contact details.

When contacting us about an order, please include your order number so we can assist you more efficiently.

13. How can I stay updated on new products and offers?

Visit the Kohelia website regularly to discover new arrivals, explore our collections, and check for available promotions. If our website offers an email subscription, you can sign up to receive updates.

Still Have Questions?

We're here to help make your shopping experience as smooth as possible.

Thank you for shopping with Kohelia. We appreciate your trust and look forward to serving you!

Kohelia — Everyday Essentials, Made Simple.